Reservations may be cancelled without penalty by up to 12 hours prior to the scheduled class time by logging into your profile online. If your reservation is canceled 12 hours before the class start time, the ride will be credited back to your account to use for another class. Unfortunately, if cancellation is not received 12 hours before the class start time, we will not be able to credit the ride back to your account. If you have an unlimited package, you will be charged $15 for a late cancel or a no show. We appreciate you understanding that we can't make exceptions to this policy.